Terms
What Scout does, what it does not promise, and what remains yours.
Last updated 19 August 2026.
What Scout is
Scout watches retail listings and tells you when something you are chasing becomes available. With Fetch armed, it adds that item to your cart in your own browser. It is a tool that acts on your behalf, on your machine, under rules you set.
These terms cover all of it: the browser extension, the PackFresh app on your phone, and this website. Where something applies to only one of them, it says so.
What Scout does not promise
A cart line reserves nothing. On a real drop the item is winnable by anyone until checkout completes. Scout aims to get you there first; it cannot hold anything for you.
There is no guarantee that Scout sees every restock, sees it in time, or that a retailer accepts the order. Coverage depends on people running the extension, and on retailers not changing how their pages work. Nothing here is a commitment to availability or uptime, particularly during the beta.
Your purchases are yours
Every order is placed on your own account, with your own payment method, and completed by you. PackFresh is not a party to it. Returns, cancellations, charges, purchase limits and anything else about an order are between you and the retailer.
You are responsible for what you buy, including anything Fetch adds to your cart under rules you set.
Using it reasonably
Scout is for buying things you want. Do not use it to attempt to evade a retailer’s purchase limits, to hold an account you are not entitled to use, or to interfere with the network — including submitting readings you know to be false, since other people rely on them.
You are responsible for your own compliance with the terms of the retailers you shop at.
Your account
Keep your sign-in and your alert topic to yourself; anyone holding the topic receives your alerts. We may suspend an account that is being used to damage the network or another person, and we will say why.
Contributions to the network
Running Scout contributes readings of what retailers are publicly selling, and those readings are shared with everyone using it. That exchange is the product. See Privacy for exactly what is shared and what is not.
Photographs you send us
The photograph stays yours.You keep every right in it. What you give us is permission to use it for Scout: to store it, show it to a reviewer, and — if it is approved — publish it on the shop’s page, in the app, and on the preview card that appears when somebody shares that report. That last one means it can be displayed by whatever service the link was pasted into, which is outside our control once it is posted.
That permission is worldwide, free, and lasts while the photograph is published. It is not exclusive — you can do anything you like with your own photograph.
By sending one you are confirming it is yours to send, that you took it somewhere you were allowed to be, and that publishing it will not wrong anyone. Do not send a photograph of a person who has not agreed to it. Ask us and we will take a photograph down, and you can delete your account and its photographs yourself at any time.
Who can use Scout
You need to be at least 13, and old enough where you live to agree to these terms on your own. Scout is a shopping tool that spends your money on your own account, so if you are under 18 use it with a parent or guardian who is happy for you to.
Beta
Scout is in private beta and free. Features may change or be removed, and data may be reset while things are being built. Paid plans do not exist yet; if they arrive, testers will be told before anything changes.
Scout is provided as it is
We give no warranty of any kind, express or implied, including any implied warranty that Scout is merchantable, fit for a particular purpose, or uninterrupted. Retailers change their pages without telling anyone, readings come from other people’s browsers, and the network is only as good as who is running it today.
Some places do not allow a warranty to be excluded. If yours is one of them, this section applies to you only as far as that law permits.
What we owe you if something goes wrong
PackFresh is not liable for an item you did not get. Not for a missed alert, a late one, a reading that turned out to be wrong, a cart that did not fill, a retailer that cancelled your order, or a price that changed while you were driving there.
To the extent the law allows, PackFresh is not liable for indirect, incidental or consequential loss, and our total liability to you for anything arising out of Scout is limited to the greater of what you have paid us in the last twelve months or one hundred US dollars. Scout is free today, so in practice that is one hundred dollars.
Nothing here limits anything that cannot be limited by law, including liability for fraud.
If something you do lands on us
If somebody brings a claim against PackFresh because of how you used Scout — a photograph you sent that was not yours to send, a retailer’s rules you broke, a purchase limit you set out to evade — you cover us for it, including reasonable legal costs. We will tell you if it happens and you can take over the defence.
Ending it
You can stop at any time. Uninstall the extension, delete the app, or delete your account from You → Delete account. Nothing further is collected once you do.
We can suspend or close an account that is damaging the network or another person, and we will tell you why. If we shut Scout down we will give testers notice first. The sections about your purchases, photographs already published, liability and indemnity survive the account going away — everything else stops.
If you installed the app from the App Store
These terms are between you and PackFresh. Apple is not a party to themand has no responsibility for the app or its contents. Apple has no obligation to provide support for it, and if it fails to conform to any warranty you may tell Apple, who will refund the purchase price — which is nothing, because the app is free. Any other claim about the app is ours to answer, not Apple’s.
Apple and its subsidiaries may enforce these terms against you as a third-party beneficiary. You confirm you are not in a country subject to a US embargo or on a US prohibited-parties list.
Which law applies
These terms are governed by the laws of the State of Georgia, USA, where PackFresh is registered, without regard to its conflict-of-laws rules. Where a dispute goes to a court rather than to arbitration — see the next two sections — that court is a state or federal court located in Georgia, and we both agree to it hearing the matter.
If any part of these terms is unenforceable, the rest still stands. These terms, together with Privacy, are the whole agreement between us about Scout.
Sorting out a disagreement
Talk to us first. Almost everything is fixable by email, and neither of us wants a formal process. Send the problem and what you would like done about it to support@packfresh.com. If it is still unresolved after 60 days, either of us can start arbitration. That 60 days is a requirement, not a suggestion — neither of us may skip it.
After that, disputes are settled by binding arbitration rather than in court, before one neutral arbitrator, administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator decides what these terms mean and whether they apply, and their decision can be entered as a judgment by any court that has the power to do so.
It happens in the county where you live, or remotely by phone, video or documents if you would rather — your choice, not ours. Under the AAA’s consumer rules we pay the filing and arbitrator fees for a claim under $10,000 unless the arbitrator decides it was brought to harass.
Two things are not covered. Either of us can bring a claim in small-claims court if it qualifies, and either of us can ask a court for an injunction to stop misuse of an account, of the network, or of intellectual property. Asking for one of those is not a waiver of anything else here.
Individually, not as a class
Claims are brought individually. Neither of us will bring a class action, a collective action, or a representative action, and an arbitrator may not hear one or award relief to anyone who is not a party. We are both giving up the right to a jury trial.
If this paragraph is unenforceable for a particular claim — and in some places it is — then that claim alone leaves arbitration and goes to the Georgia courts named above. Everything else stays in arbitration.
You can opt out of arbitration, and it costs you nothing. Email support@packfresh.com with the subject Arbitration opt-out and the address on your account, within 30 days of first accepting these terms. That is all it takes. Opting out changes nothing else about your account and we will not treat you differently for it — if you opt out, disputes go to the Georgia courts instead.
Changes
These terms will change as the product does. Material changes will be communicated to testers directly rather than by quietly editing this page.
Reaching us
support@packfresh.com — for a question about these terms, to report something somebody has published, to ask for a photograph to be taken down, or to delete an account that the app refuses to delete on its own.